Telephoning in English includes learning a number of special phrases, as well as focusing on listening skills. Some of the most important phrases include how to answer the phone, how to ask for others, how to connect, and how to take messages.
Introducing Yourself
Here are a few ways to informally introduce yourself on the telephone:
If you'd like to reply more formally, use your full name.
If you are answering for a business, just state the business name. In this case, it's common to ask how you can help:
British / American Difference
The first example response is in American English and the second is in British English. As you can see there are differences in both forms. The telephone articles include both British and American English, as well as phrases that are common to both forms.
In American English, we answer the phone stating 'This is ..' In British English, it's common to answer the phone by stating the telephone number. The phrase 'This is ..' is used only on the telephone to substitute the phrase 'My name is ..' which is not used to answer the telephone.
Asking Who Is on the Telephone
Sometimes, you'll need to find out who is calling. Ask them politely for this information:
Asking for Someone
At other times, you'll need to speak to someone else. This is especially true when you telephone a business. Here are some examples:
Connecting Someone
If you answer the phone, you might need to connect the caller to someone at your business. Here are some useful phrases:
When Someone Is Not Available
These phrases can be used to express that someone is not available to speak on the telephone.
Taking a Message
If someone isn't available, you might want to take a message to help the caller.
Continue practicing your skills by using the practical exercises below which include information on leaving messages on the telephone, how to ask native speakers to slow down, role plays on the telephone and more.
Practice With a Role Play
Begin by learning important telephone English with the dialogue below. Here is a short telephone conversation with some of the key phrases:
Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421? Operator: Certainly, hold on a minute, I'll put you through..
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at .. I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's .., and this is Peter Jackson.
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.
As you can see, the language is rather informal and there are some important differences from face-to-face conversational English.
By mastering the basics of conversation in Italian, you put yourself and the person you’re talking to at ease. Everyone should learn essential Italian conversational words and phrases before traveling to Italy. These words and expressions are sure to come up in most everyday conversations.
Courteous phrases
Being polite is just as important in Italy as anywhere else in this world. The following words and phrases cover most of the pleasantries required for polite conversation. After all, learning to say the expressions of common courtesy in Italian before traveling is just good manners.
sì (yes)
no (no)
per favore; per piacere; per cortesia (please)
Grazie (Thank you)
Molte grazie (Thank you very much.)
Prego! (You’re welcome!)
Si figuri! (It’s nothing.)
Mi scusi. (Excuse me.)
prego (by all means)
Fl studio 12 free download. Può ripetere, per cortesia? (Can you please repeat.)
Personal pronouns
Once you’ve mastered the common pleasantries, the next important thing to learn is how to refer to people. The most common way is by using personal pronouns. In Italian, the pronouns (you and they) are complicated by gender and formality. You’ll use slightly different variations of these words depending to whom you are referring and how well you know them.
Io (I)
lui (he)
lei (she)
noi (we)
tu (you [singular])
lei (you [singular/formal])
voi (you (plural/informal])
loro (you (plural/formal])
loro (they)
Use the informal tu (singular you) and voi (plural you) for friends, relatives, younger people, and people you know well. Use the formal lei (singular you) when speaking to people you don’t know well; in situations such as in stores, restaurants, hotels, or pharmacies); and with professors, older people, and your friends’ parents.
The formal loro (plural you) is rarely used and is gradually being replaced by the informal voiwhen addressing a group of people.
References to people
When meeting people in Italy, be sure to use the appropriate formal title. Italians tend to use titles whenever possible. Use the Lei form when using any of the following titles. A man would be called Signore, which is the same as Mr. or Sir. An older or married woman is called Signora and a young lady is called Signorina.
It is also helpful to know the correct vocabulary term for referring to people based on their age, gender, or relationship to you.
uomo (a man)
donna (a woman)
ragazzo (a boy)
ragazza (a girl)
bambino [M]; bambina [F] (a child)
padre (a father)
madre (a mother)
figlio [M]; figlia [F] (child)
fratello (a brother)
sorella (a sister)
marito (a husband)
moglie (a wife)
amico [M]; amica [F] (a friend)
In Italian, there are four words to cover the English indefinite articles a and an. For masculine words, you would use uno if the word begins with a z or an s and a consonant and you would use un for the rest. For feminine words, you should use ‘un for words beginning with a vowel and una for words beginning with a consonant.
Phrases for travelers
There are some Italian phrases that are particularly helpful to international travelers. Below are several phrases may come in handy during your stay in Italy.
It’s possible to use more than one negative in a sentence. For example, you may say Non capisce niente (He/she doesn’t understand anything). Generally, you may just put non in front of your verb to negate your sentence, such as m‘ama non m‘ama (he/she loves me, he/she loves me not).
![]() Common places and locations
It is also helpful to know the correct vocabulary for some of the common places or locations that you might need or want while traveling in Italy.
banca (bank)
città (city)
il consolato Americano (American consulate)
il ristorante (restaurant)
in campagna (in the country)
in città (in the city)
in montagna (in the mountains)
l‘albergo (hotel)
l‘ospedale (hospital)
la casa (house)
la polizia (police)
la stazione dei treni (train station)
metropolitana (subway)
museo (museum)
negozio (store)
paese (country)
spiaggia (beach)
stato (state)
ufficio (office)
Learning English words is important.
But do you know how to put them together into phrases and sentences?
To speak English like a native, you need to learn how to use your words correctly. You need to learn English phrases.
There are lots of ways to learn: Many websites have long lists of useful phrases for you to memorize, like this one or this other one.
But there are so many things there, it’s almost scary! How do you start?
We’ve told you before that reading, watching things and constantly practicing are great ways to learn.
But if you’re looking for a more fun and colorful way to learn English phrases, try this one: Read webcomics. How to Learn English Phrases from Webcomics
What arewebcomics?
Webcomics are comics (cartoons) that are posted online. You don’t need to pay for a full issue, and you don’t need to have a book or a newspaper in front of you.
All you need is your computer, tablet or phone, and you can access some fantastic comics.
Common Everyday Phrases In English
Webcomics are great for learning commonly used English phrases because they’re almost completely made up of dialogue (people speaking to each other—or themselves).
Just reading a phrase in the comic is not enough though. Once you find a new phrase, try to listen for it in other conversations by the people around you, or even on TV.
Listen to how and when that phrase is used. Then try using it yourself.
Need a great resource for practicing your English phrases? Try FluentU.
We’ve got videos that native English speakers actually watch every day, from commercials and nature documentaries to clips from “The Hunger Games.” That means you’ll hear the English that natives listen to and use every day.
FluentU isn’t just watching videos—it’s about learning and actively practicing the language you hear in videos. Use the interactive subtitles, flashcards and vocabulary lists to learn English phrases better than ever!
Practice like this, and before you know it you’ll be speaking like a native.
Learn Casual, Everyday English Phrases from These 8 Awesome Webcomics1. Hyperbole and a Half
Hyperbole and a Half is a blog that uses silly illustrations to show the story that’s going on. The blogs here are about many topics, from hilarious stories about the blogger’s dumb dog to serious firsthand descriptions of issues like depression.
Even though there isn’t as much dialogue here as in the other webcomics, the blog is written in a friendly and conversational way and uses many useful English phrases.
In case you’re wondering, a hyperboleis a very big exaggeration, the kind you know isn’t really true. For example, you might say a dog is big but if you use a hyperbole, “that dog was bigger than two school buses stacked on top of one another.”
Sample phrase: “There was nothing I could do.”
You use this phrase when you have no options or no choices. It’s usually said in a sad tone, when you want to do something but can’t. In this example, the young girl wants to save her favorite dinosaur costume but she can’t, so she says, “there was nothing I could do.”
Where else you can find it: The Leona Lewis song “The Best You Never Had” uses this phrase to say that the singer was in love and had no choice in this.
2. The Oatmeal
This comic is also a little different from other webcomics. It uses a similar art style as Hyperbole and a Half but focuses more on art than writing blogs. There isn’t as much dialogue here either, but it makes up for it with extremely colorful images and a huge variety of comics.
There are silly comics about cats and dinosaurs. There are interesting comics about cool animals like the Mantis Shrimp. There’s even an entire section about grammar that provides easy-to-understand guides for difficult English topics like how to use an apostrophe and how to correctly use the word literally in a sentence.
A bit of a warning: this comic often discusses mature topics (topics appropriate for adults only) and uses crude (rude, vulgar) language. If this offends you, move on to the next comic! If you decide to use this one, you’ll also learn how to curse (use swear words) like a professional.
Sample phrase: “Forget that guy.”
This is usually said as “forget it” or “forget about it.” It means don’t worry about it. Listen to the tone of voice of whoever is saying this, though—“forget it” can also mean that the person is angry and just doesn’t want to talk about the topic anymore.
In this comic, “forget that guy” means that the guy they’re talking about isn’t very important. The person who said the phrase wants to ignore “that guy” because he is lame (boring, not cool).
Where else you can find it: The line “forget it, Jake, it’s Chinatown” is a famous ending line from the movie “Chinatown.” It sums up, in one line, how terrible the state of the world is. They’re saying that everything is so horrible that it’s not even worth thinking about the bad things that happened.
3. Dinosaur Comics
Dinosaur Comics isn’t about the art (as you’ll see pretty soon).
It uses the same few drawings over and over again. The beauty of this comic is in the dialogue. The language can be a bit difficult to understand, and the topics can get pretty philosophical and thought-provoking.
The conversations in the comics are great for discovering interesting phrases and some more academic language, if you can understand the slightly more advanced English writing style.
Sample phrase:“This will blow your mind.”
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This phrase means that something is so crazy you’ll have trouble believing it.
The comic is using this phrase to make fun of “clickbait” articles. These are articles you find online that have titles that tell you very little about the content so that you’ll want to click and read more.
You can use this phrase for anything extraordinary or very awesome. Is this blog post blowing your mind with its awesome English learning tips?
Where else you can find it: Here’s one of those article titles that the comic was joking about. 50 AMAZING Facts to Blow Your Mind. They’re pretty cool facts, actually.
Here’s another one with ideas that will blow your mind. This phrase isn’t only used in online article and video titles, of course! Here’s a song called Blow Your Mind.
4. Dr. McNinja
Meet the doctor…who’s also a ninja!
Dr. McNinja has crazy action scenes and even crazier characters. The ninja doctor fights crazy bad guys—like, for instance, a giant lumberjack—with his friend, the Mexican guy with a mustache who rides a dinosaur. His medical office’s receptionist is a gorilla. This is the kind of silliness you’ll find in this comic.
It’s beautifully drawn and takes you on a really fun, insane adventure.
Sample phrase: “Speak of the devil.”
If you were just talking about someone and then they walked into the room, you might say “speak of the devil.”
While it says “devil,” this isn’t necessarily a negative statement. It’s just another way of saying “hey, we were just talking about you!”
Where else you can find it: “Speak of the Devil” is the name of a movie from 1991 that uses the original meaning of the phrase. What’s the original meaning, you ask? The phrase refers to a myth (story, legend) that if you speak of the devil, he will appear. This “English at the Movies” episode shows a clip from the movie “Easy A,” where the phrase is also used.
5. Doctor Cat
Dr. McNinja isn’t the only unusual doctor in webcomics. Meet Doctor Cat, the cutest doctor you’ll ever have.
He might not have thumbs, but he can still perform a difficult surgery while playing with his mouse toy. A doctor’s bad news is easier to handle when it comes from an adorable kitty.
Sample phrase:“Now that you mention it…”
When a person says something and it makes you remember something, you use the phrase “Now that you mention it.”
Free microsoft office 2013 activation key. It can mean that you weren’t thinking about the topic, but now you remember something about it because another person reminded you.
100 Most Useful English Expressions
For example, if someone says “Have you seen my cat anywhere?” you might stop and think, then say “now that you mention it, I haven’t seen him.”
Where else you can find it: Sometimes this phrase is used to make a joke, like in this image. In this case, the phrase is used sarcastically, pointing out something obvious (that the man is probably more bothered by his face peeling off than by wearing contacts).
![]() 6. Girls With Slingshots
Girls With Slingshots is what’s called a “slice of life” webcomic.
It shows the adventures of two young women as they struggle to make it (succeed) in the world after college, making many friends along the way. As the comic evolves, you get to see them grow up, little by little. In the later comics, you even get to see their friends grow up, have relationships and marry.
The comic uses a lot of sarcasm and talks about some serious life issues, but it always does so with a humorous tone. The language here is very conversational, and the comics have a lot of English phrases in the dialogue.
Sample phrase:“Thanks for stepping up to bat.”
This phrase is a way to express your thanks when someone does something to help. By saying it, you’re telling the person that you appreciate their help. You can also say “Thanks for stepping up” and “Thanks for stepping up to plate”—all phrases having to do with baseball. In this comic, Jameson is thanking Angel for helping him with his coffee shop while he’s gone.
Where else you can find it: Online, the phrase is used a lot to thank a group of people for helping a cause or a company by donating or contributing in some other way. This is just one example where you can see variations of the phrase in use.
7. Two Guys and Guy
This comic is about three friends who are “less than perfect people.” Wayne is a normal—but somewhat wimpy (weak)—guy, Frank might be an evil genius and Guy is a mean girl. The comics show them in situations that are typical—trying to write a book, getting along with others—and some that are much weirder, like robots and cloning.
Guy and Wayne speak in a conversational way and use a lot of English phrases, but Frank has a very peculiar (strange) way of talking. His speech might be a little harder to understand than that of the other two.
Sample phrase:“There is nothing to be concerned about.”
Everyday Phrases In American English
It means “Don’t worry!” Another, less formal way of saying the same thing is “Don’t sweat it.”
You’d use this phrase if you’re trying to keep somebody calm, or if you want them to know that everything is okay. In the comic, Frank tells Wayne that blood coming down the walls is “nothing to be concerned about” (because Frank is really strange, and things like this are normal when he’s around).
Where else you can find it: You can see this phrase in an excerpt from See Jane Run by Joy Fielding. Here it’s actually used as a way to deny that something is wrong. Sometimes when a person says “don’t worry,” the first thing you do is start to worry!
8. Stick in the Mud
Stick in the Mud is what everyone calls the main character’s bar. Rod’s bar is not a normal bar—some of the people who hang out there aren’t really people at all. It’s a comic about good drinks, strange monsters and a guy just trying to live his life and get over his ex-girlfriend.
Sample phrase: “Stick in the mud.”
Yes, the name of the comic is actually a phrase! A stick in the mud is someone who doesn’t like trying new or exciting things. Rod might own a bar for monsters, but he’s a stick in the mud for not wanting to actually have fun with it.
Where else you can find it: In the Disney movie “The Princess and the Frog,” the frog calls the princess a stick in the mud. He also calls her a killjoy. Both those terms are ways of saying that she doesn’t know how to have fun, and that she ruins the fun for others because of this.
There are hundreds of other webcomics online (you can find a nice long list here) but these 8 are a good place to start. Have fun!
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